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Anadis Service Centre

Anadis is committed to provide the best customer service and support.

Service Level Agreement
Different business requirements result in specific service demands. Anadis responds to the demands by standard service level agreements (SLA).

Some issues and variables of our SLA are:

impact analysis (high, medium, low)

response time (4, 8 or 16 hours) within service area

replacement service service window (8/5 or 24/7)

preventive maintenance (1 or 2 times / year)

extensive maintenance option

corrective maintenence requierements

Technical Help Desk
Our technical helpdesk provides technical support and will register the service call. Determination of the impact factor is an important role of the helpdesk.

Preventive maintenance
Preventive maintenance is important to avoid instrument failure and assure to have the best possible measurement facility available. Preventive maintenance covers detailed instrument performance inspection and instrument performance optimization. Preventive maintenence results in an operational qualification report.

Extensive maintenance option:
The preventive maintenance includes a wavenumber accuracy test with a serialised standard. Additionally a wavenumber accuracy test and the transmission accuracy test with a NPL certified standards will be performed. Archiving of results and trend reporting are also part of this service.
Performance of the measurement system will be traceable and proven for required regulatory records (GxP, ISO, ..).

UV-VIS-NIR-IR

for laboratory and process.

Bussineses

Chemistry, Pharma, Cosmetics, Healthcare, Food & Feed, Oil & Gas, Plastics, Environment