At Anadis, we are committed to providing you with the best in customer service and support for the highest level of customer satisfaction.

When you become a Anadis customer, we begin a partnership that lasts throughout the long life of the instrument/sampling system/software/computer. Anadis products are supported by the most experienced field service group.

Our in-house technical Help-Desk service is always available for telephone assistance. Experienced people are assisting you in solutions for, use of your hardware and/or software or applications

Field Service, covering:

Our customers appreciate the way we handle preventive maintenance once or twice a year very much. Because it assures accurate measurements. Preventive maintenance covers beside the fact that the instrument will be optimised as close as possible to end test specifications a complete operational qualification report, which will be handed to the customer as a booklet.

All key aspects are presented, which in clear way reports you the condition, the operational qualification, of your instrument. The instrument will also marked with the date of the last and next functional test.

Besides the instrument diagnose conform preventive maintenance which includes a wavenumber accuracy test with a serialised standard we do the wavenumber accuracy test and the transmission accuracy test with a NPL certified standards. Archiving results and a trend report is also part of this service. If accepting this agreement since the buy of a new instrument it means that end test and installation test results are also part of this trend report.

Because of the trend report the specification of your instrument, in fact the accuracy of your measurement can always relatively be proved. A valuable document for GLP, Sterlab or ISO 9000. The instrument will, with this service, marked with the date of the last and next traceable test.

All-in maintenance covers besides once or twice a year preventive maintenance, with or without extended maintenance, see above, also any ad-hoc service inclusive parts.

Ad-hoc service:

When your instrument is down we do have a very alert ad-hoc service. After your call it is very common that you are up and running within 48 hours. A customer who has closed a maintenance contract will pay only two travel hours (if not actual travel hours) in case of ad-hoc service and has priority in service. In combination with a all-in maintenance contract we also offer 24 hours up and running service

The above mentioned different services can be part of your customised maintenance and in addition we can complete this service following your personal wishes.